Privacy Policy and your data

How we handle, store, and protect your information

Introduction to our privacy practices

We are committed to respecting your privacy and protecting your personal data in line with Australian law. This policy outlines how we collect, use, and safeguard your information.

By using our site, you agree to our privacy practices as described below. We encourage you to review this policy regularly for updates.

How we collect your data

We collect data directly from you and automatically through your use of our site and services. This includes information you provide and activity data.

Direct information you provide

  • • Contact details like name, email address, and phone number.
  • • Information given through forms or messages to our team.
  • • Details you share when subscribing or managing your account.
  • • Feedback or questions you submit via our site.
  • • Requests related to subscription or service changes.

Information collected automatically

  • • Website usage data, such as pages visited and session times.
  • • Device details, including browser type and operating system.
  • • IP address and general location information.
  • • Cookies and similar technology usage data.
  • • Log files and technical connection data.

How we use your data

We use your data to provide, improve, and personalise our services. This includes communication, support, and analytics.

  • • Managing your subscription and account.
  • • Delivering requested information or support.
  • • Improving website functionality and services.
  • • Analysing site performance and trends.
  • • Communicating updates or changes to services.
  • • Complying with legal requirements and regulations.
  • • Responding to your feedback or queries.

Our promise: We never sell your data and take steps to safeguard your information. Your privacy is important and protected at all times.

When we share your information

We only share your data with trusted partners or service providers as needed to deliver our services and meet legal obligations.

Third-party service providers

We work with select providers for hosting, payment processing, and analytics, ensuring they follow privacy standards.

Legal requirements

We may disclose data if required by law or regulatory authorities.

Anonymous analytics and stats

We may use aggregated, non-identifiable data for analytical purposes.

Your rights and choices

You can access, correct, or request deletion of your information at any time. Contact us for assistance with your data rights.

  • • Request access to your personal data.
  • • Ask us to correct inaccurate details.
  • • Request deletion of your data where possible.
  • • Request a copy of your data.
  • • Object to certain uses of your data.
  • • Request restrictions on processing your data.

For any privacy queries or to exercise your rights, please contact us using the details at the end of this policy.

How we protect your data

We use technical and organisational safeguards to keep your information secure, including encryption and access controls.

Technical security measures

  • • Data encryption during transfer and storage.
  • • Secure servers and network protections.
  • • Routine security audits and updates.
  • • Regular monitoring for vulnerabilities.

Organisational measures

  • • Access limited to authorised staff only.
  • • Staff training on privacy and security.
  • • Internal protocols for data handling.
  • • Prompt incident response procedures.

How long we keep your data

We keep your personal data for as long as necessary to provide services and meet legal requirements. Data is deleted when no longer needed.

  • • Account details kept for subscription duration.
  • • Session notes kept for relevant period.
  • • Messages retained for support reference.
  • • Billing info kept for legal compliance.
  • • Preference data kept if you opt in.

Data is deleted or anonymised after the retention period ends.

Transferring data internationally

Your data may be processed outside Australia if required by service providers, but always with appropriate safeguards.

  • • Standard contractual clauses used where needed.
  • • Providers must meet privacy standards.
  • • Data minimised for international processing.
  • • Regular review of provider practices.

Cookies and your privacy

Cookies help us deliver a better experience and support essential website functions. You can manage preferences in your browser.

Cookie types used

  • • Enable basic website features.
  • • Track usage for site improvement.
  • • Remember your preferences.
  • • Support chat and accessibility tools.

You can adjust cookie settings anytime through your browser.

Changes to this privacy policy

We may update this policy to reflect changes in our practices or legal requirements. Please review it periodically.

  • • Email notification for major changes.
  • • Website update banner for new policies.
  • • Policy version date displayed on site.
  • • Contact information for queries about changes.

We recommend checking for updates regularly.

Contact about privacy

Questions about your data? Get in touch using the details below.

selvoriaqe

Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia

Phone: +61.7.8167.9369

Email: content@selvoriaqe.com

Last updated October 3, 2025

Effective from October 3, 2025